gvbet Privacy Policy

Purpose of This Policy

gvbet ("we", "our") places the highest importance on the privacy of our users ("you", "your"). The purpose of this Privacy Policy is to clearly inform you about what types of information we collect from you, why we collect it, how we use that information, and how we keep it secure.

When you register on the gvbet platform, log in, or use any of our services, you are considered to have agreed to this Privacy Policy. If you do not agree with any terms of this Policy, please refrain from using our platform.

Personally Identifiable Information

When you open an account on gvbet or use our services, we may collect the following information:

• Full name, date of birth, and nationality
• Valid email address
• Residential address
• Copies of government-issued documents for identity verification (such as a national ID card or passport)
• Payment information — such as bKash, Nagad, Rocket, or Upay account details, and bank account numbers

Automatically Collected Information

When you browse our website, certain information is collected automatically:

• IP address and device type
• Browser identity and operating system
• Pages you visit, links you click, and time spent on the site
• Cookie and session data (see Section 08 for details)
• Gaming activity logs — betting history, win/loss records, transaction details

Information Received from Third Parties

In some cases we may also collect information from third-party sources, such as:

• Payment processors — for transaction verification
• Identity verification agencies — to ensure account security
• Fraud prevention services
• Affiliate partners — if you registered through an affiliate link

Primary Uses

We use the information we collect from you for the following purposes:

• To create, verify, and manage your account
• To process financial transactions including deposits and withdrawals
• To verify your identity and confirm your age (our platform is for those aged 21 and above only)
• To provide 24/7 customer support
• To manage bonuses, promotions, and VIP benefits
• To maintain the security and integrity of the platform
• To prevent fraud and money laundering
• To enforce responsible gambling tools

Communication and Marketing

We may send the following information to the email address you provided:

• Important notifications related to your account
• Transaction confirmation messages
• Security alerts and password recovery instructions
• Promotional offers and bonus information (you may unsubscribe if you wish)

You may withdraw from marketing communications at any time. To do so, contact our support team via live chat or email.

Sharing Information with Third Parties

gvbet does not sell your personal information to any third party. However, information may be shared on a limited basis in the following cases:

• Payment partners: bKash, Nagad, Rocket, Upay, and banks — solely for completing transactions
• Identity verification agencies: to complete the KYC process
• Security and anti-fraud services: to maintain platform security
• Legal authorities: if there is a legal obligation or court order
• Business succession: if there is a change in company ownership, with appropriate notice

Outside the above cases, none of your information is disclosed to third parties.

Use of Cookies

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser that help us improve your visit experience.

• Essential cookies: Necessary to keep your login session active and to ensure security.
• Performance cookies: To monitor site speed and functionality.
• Functionality cookies: To remember your preferred language and settings.
• Analytics cookies: To analyze user behavior and improve our services.

You may disable non-essential cookies through your browser settings. However, disabling certain cookies may cause some features of the site to not work properly.

Technical and Organizational Security

gvbet applies industry-standard security measures to keep your personal information secure:

• SSL encryption: All website traffic is protected with 256-bit SSL encryption.
• Data encryption: Stored sensitive information is kept in an encrypted state.
• Access controls: Only authorized personnel can access sensitive information.
• Regular security audits: Regular security audits are conducted to identify and address risks.
• Firewalls and intrusion prevention: Advanced firewall and IDS systems are in place.

However, no online platform can guarantee 100% security. If you notice any security concern, please notify our support team immediately.

Data Retention Period

We do not retain your personal information beyond the period it is needed. Generally:

• All information is retained while your account is active.
• After account closure, financial transaction records are kept for the minimum required period in accordance with applicable regulatory rules.
• Marketing data is deleted after you withdraw your consent.
• If there are legal requirements, information may be retained for the specified period.

Your Rights Regarding Your Information

As a user of gvbet, you have the following rights:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances.
• Right to restrict processing: The right to request that data processing be limited in certain cases.
• Right to data portability: The right to receive a structured copy of your information.
• Right to object: The right to object to the use of your information for marketing purposes.

To exercise any of the above rights, contact us by email or via 24/7 live chat. We generally respond to requests within 30 working days.

Age Verification and Minor Protection Policy

gvbet is strictly committed to protecting minors. Our platform is for those aged 21 and above only.

• Each user's age is verified at the time of registration.
• We do not intentionally collect any information from minors.
• If we learn that a user is under the age of 21, their account will be suspended immediately and the relevant information will be deleted.
• If a parent or guardian believes their minor child has registered on our platform, please notify our support team immediately.

Notice of Changes

gvbet reserves the right to change or update this Privacy Policy as needed. For any significant changes, we will:

• Update the date on this page.
• Send a notification to your registered email.
• Display a clear notice on the platform.

If you continue to use the platform after any changes, it will be assumed that you have agreed to the updated policy. We therefore recommend visiting this page regularly.

Applicable Law

This privacy policy is governed by applicable laws and regulations. In the event of any dispute, the jurisdiction of the relevant court shall apply.

The Bengali version of this policy shall be considered authoritative.

Privacy-Related Contact

If you have any questions, comments, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We always take your privacy concerns seriously and try to resolve them promptly.